§ Mr. MaddenTo ask the Secretary of State for Social Security when the Bradford Gingerbread centre is going to receive leaflets ordered from DSS Leaflets, PO Box 21, Stanmore, on 7 December 1988; when the last batch of leaflets ordered by Bradford Gingerbread centre on 10 August last were dispatched; if he has any plans to improve the service offered by DSS Leaflets, Stanmore; and if he will make a statement.
§ Mr. Peter LloydI regret that the DSS leaflets unit has no record of an order dated 7 December 1988. The order dated 10 August 1988 was dispatched on 4 April 1989.
The principal factors causing delay in the distribution of some orders from Canons Park leaflets unit are the considerably increased demand for bulk orders, and the physical constraints of the unit which preclude an immediate expansion of capacity or the recruitment of more staff to cope with this demand.
From 1 May requests for bulk orders of leaflets and forms from organisations such as Gingerbread, will be supplied within 48 hours from receipt of order.
The Department will be testing a service giving a 48-hour turnround for members of the public. People will be able to order leaflets by telephone using the Department's Freeline or by preprinted card.