§ Mr. David Porter
To ask the Secretary of State for Transport (1) if he will discuss with the Chairman of British Rail a voluntary scheme for compensating travellers for British Rail's failure to supply an agreed service, along the lines of British Telecom's voluntary scheme;
(2) if he will give consideration to introducing a statutory compensation scheme for cases where British Rail fails to deliver an agreed level of service.
§ Mr. Portillo
British Rail's conditions of carriage already allow for refunds to be considered in cases where timetabled connections cannot be made or where services have been altered, withdrawn or suspended for any reason. I have no present plans for legislation.