HC Deb 03 July 1989 vol 156 c33W
Mr. Vaz

To ask the Chancellor of the Exchequer if he will take steps to establish a statutory system to replace the banking ombudsman in the light of public disquiet over the treatment of complaints relating to automatic telling machines.

Mr. Lilley

The report of the review committee on banking services law and practice, under the chairmanship of Professor Robert Jack, was published by command (Cm 622) on 23 February 1989. The committee has made 83 recommendations covering a number of banking issues including the banking ombudsman scheme. The Government are carefully examining these recommendations and will set out their detailed response in due course.

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