§ Ms. Short
To ask the Secretary of State for Social Security what guidance he has issued to his local offices; to ensure that when claimants have their benefit stopped, for reasons such as non-availability for work, the decision is explained clearly and their right to appeal is pointed out; and if he will make a statement on how current arrangements are operating.
§ Mr. Scott
Local office staff have been given guidance to the effect that once a decision to withdraw benefit has been confirmed they should issue a letter or explanatory notice. This notification sets out the reason for the withdrawal, the means whereby the claimant can obtain a full explanation, their right of appeal and how to exercise it, and a reference to the citizens advice bureau or local law centre from which they can obtain free advice.
We are satisfied with the way these arrangements are operating. As always, they are under constant review.