§ Mr. WorthingtonTo ask the Secretary of State for the Home Department (1) whether any telephone calls were answered by Glasgow passport office on Wednesday 29 June;
(2) why the telephone exchange at the Glasgow passport office does not have a call-queuing system.
§ Mr. RentonCalls to the six exchange lines at present available for incoming inquiries are held on a stacking system and should be dealt with when an inquiry extension is clear. A substantial number of callers were answered on 29 June, although precise figures are not available as the telephone system does not at present log incoming calls. Among other improvements to the telephone system being considered in the light of the planned expansion of the Glasgow passport office is the use of recorded message facilities to filter out calls seeking general information.