§ Mr. Sainsbury
Defence contractors are able to discuss with officials of my Department to the appropriate level any complaints that they may have about the treatment they have received. Any dispute or difference between the parties is normally resolved by negotiation. However, if this is not possible our contracts include a provision which enables either party to refer the case to arbitration. Few such references are made. There are standard conditions of contract which preclude disclosure by the contractor of the contract or its provisions to third parties without my Department's consent. No changes are planned.