§ Mr. Ashleyasked the Secretary of State for Social Services on how many occasions in each of the last three years the Health Service Commissioner has criticised the whole or parts of the complaints procedure; and in which cases.
§ Mr. Whitney[pursuant to his reply, 29 January 1986, c. 558]: The Commissioner has made specific criticism of the complaints procedures set out in circular HC(81)5 on one occasion—case W4 and W158/1983–4, published in the report of the Health Service Commissioner—Selected Investigations completed October 1983—March 1984 (HC 476).