HC Deb 04 July 1985 vol 82 cc222-3W
Mr. Pawsey

asked the Secretary of State for Transport what new initiatives British Rail is taking on a national level to make known to passengers the facilities it offers, the standards it seeks to achieve, and the procedures customers should follow if the service does not satisfy them.

Mr. David Mitchell

I understand that BR is today publishing a "Code of Practice" which it has prepared in conjunction with the Central Transport Consultative Committee. The code provides a general guide to rail travel and the standards of service the board aims to achieve.

I think it is a good thing that the board is producing such a document, which I am sure its customers will find informative and useful. I believe BR plans to distribute copies to all Members of Parliament and the TUCCs, and that copies will be available at all BR stations and travel agents.