§ Mr. Kennedyasked the Secretary of State for Social Services if he has received a copy of the Scottish Consumer Council report, "Counter Benefits"; and if he will make a statement.
§ Mr. WhitneyWe have received a copy of the Scottish Consumer Council report "Counter Benefits".
76WThe Department recognises the need continually to monitor and improve its quality of service, indeed this has been a management priority for the past three years. We have always welcomed comment particularly from agencies who have a close interest in the Department's work.
We do not accept that the report is fully representative in view of the methods of sampling and research employed. The report itself recognises the possibility of bias in the research findings to some extent. However we remain committed to improving service and will continue to welcome constructive criticism.