§ Mr. Greville Jannerasked the Minister of Transport whether persons employed by his Department who deal with the public by telephone are required to identify themselves at the citizen's request; whether any, and if so what, category of 327W employee of his Department is forbidden to give his name at the request of a member of the public who speaks to him by telephone; if so, on what occasions and for what reasons; and whether he will instruct all those employed by his Department who have contact with the public by telephone to give their names at the caller's request.
§ Mr. FowlerStaff dealing with the public by telephone are encouraged to give their names if requested to do so. None is forbidden to give his or her name. The staff of the DVLC at Swansea are in fact instructed to volunteer their name and to encourage members of the public to use it in future communications.