§ Mr. Craigen
asked the Secretary of State for Social Services why there have been difficulties in the payment of child benefit allowance to Mrs. J. Webster, now at 1 Balmartin Road, Glasgow, G23, in respect of Fraser Webster, born 22nd 576W January 1978; and when she may expect a reply to her correspondence with the child benefit section and a new benefit book.
§ Mr. Orme
Mrs. Webster's claim was received at child benefit centre through Glasgow (Maryhill) local office on 3rd February. Unfortunately the procedures for noting that the birth certificate had been seen were not followed in the local office and on 8th February the centre asked Mrs. Webster to send the birth certificate. This was not received until 14th March; there were then procedural errors at the centre in the arrangements for issue of the order book. A book which was sent to Mrs. Webster on 6th April went to her old address and was returned uncashed. Inquiries showed that Mrs. Webster had changed her address and an order book, with arrears on the first order, was sent to Mrs. Webster at her new address on 5th May.