HC Deb 23 February 1978 vol 944 cc777-8W
Mr. Goodlad

asked the Secretary of State for Social Services what action he has taken following the findings of the Parliamentary Commissioner for Administration in Case No. C98/77, Session 1977–78.

Mr. Alfred Morris

This case concerned delays in the supply of an invalid three-wheeler, some of which were attributable to my Department. The procedures for supply of invalid vehicles are kept continuously under review and improvements are made as necessary and as resources permit. Thus in January 1977 all staff involved in the supply of vehicles had their attention specifically drawn to the importance of avoiding delays. Following the case to which the hon. Member refers, certain procedural changes were made in order to improve the monitoring of progress in such cases. My Department is always ready to look into any particular case in which delay is said to have occurred, and to do all it can to expedite action.

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