§ Mrs. Shirley Williamsasked the Secretary of State for the Home Department if he will set up an information unit in the Immigration and Nationality Division of the Home Office to deal promptly with urgent inquiries from citizens' advice bureaux and neighbourhood law centres, in view of the difficulty in obtaining replies by letter or telephone at present.
§ Mr. LaneI do not think that this would be an improvement. Requests for information are already answered by the telephone inquiry bureau, and to set up a separate information unit might cause confusion without doing anything to relieve the congestion of the telephone service. However, we are reviewing the arrangements for communication between our Immigration and Nationality Department and citizens' advice bureaux.