§ Mr. Gardner
asked the Secretary of State for Social Services what guidance or instruction is given to officials of his Department to reply clearly and sympathetically to letters from people seeking help from his Department.
§ Mr. Alison
The staff of my Department are instructed to reply clearly and sympathetically to all inquiries and requests for help. Guidance in letter writing is given as part of general training courses. Some inquiries are best dealt with by sending the relevant form; every effort is made to ensure that forms are worded simply and courteously.