HC Deb 07 March 1966 vol 725 c410W
54. Mr. Walden

asked the Minister of Health whether he has now considered present procedures for investigating complaints by, or on behalf of, hospital patients; and what guidance he proposes to issue to hospital authorities.

Mr. K. Robinson

Yes. I am today issuing a memorandum to Hospital Boards and Committees, giving general guidance on this matter. My aim is the adoption by all hospital authorities of a common code, embodying methods of procedure which will vary according to the nature and seriousness of the complaint. The purpose of this code, which is broadly followed by many hospital authorities already, is to ensure that all complaints are dealt with promptly and are seen to have been fully and fairly considered.