HC Deb 15 November 1965 vol 720 c38W
Sir M. Galpern

asked the Minister of Power, in view of the fact that members of gas consultative councils are appointed to look after the general interests of the consumers of gas, and are recommended for appointment as having both adequate knowledge of the requirements of the interests represented and the ability to exercise a wide and impartial judgment on the matters to be dealt with by the council generally, how many representations were made by the Scottish Gas Consultative Council to the Scottish Gas Board during the past 12 months reflecting the complaints by gas users of poor customer service and against the proposed 13 per cent. increase in gas charges.

Mr. John Morris

During the year ended 31st October, the Scottish Gas Consultative Council asked the Scottish Gas Board to investigate a total of 90 complaints from gas users about services provided by the Board. The Council was satisfied in each case with the action taken by the Board and no further representations were necessary.

No representations have been made in respect of complaints against the proposed increase in tariffs, which, as my hon. Friend is aware, has been referred to the National Board for Prices and Incomes.