HC Deb 30 June 1965 vol 715 cc86-7W
21. Mr. Grimond

asked the Postmaster-General what new proposals he has for improving the telephone system.

66. Mr. Fisher

asked the Postmaster-General what measures he proposes to take to improve the telephone service.

Mr. Benn

First, the preparation of a new investment programme geared to improving the performance of the plant, removing existing shortages and catering for rapid growth. Second, to intensify the drive throughout the Post Office for better service and higher efficiency by improving forecasting and planning, deploying staff more effectively and exploiting modern aids such as computers and business research. Third, to press forward with technological advances such as electronic exchanges. This will necessarily take some time.