§ Mr. H. Brooke
asked the Postmaster-General what steps are being taken to reduce the long delays which are liable to occur at certain times of day before a caller can get a response from the London toll exchange after dialling.
§ Mr. Ness Edwards
Regular sampling of the toll service shows that the average time to answer toll calls in London is about nine seconds during the day. There may be occasional unavoidable delays on individual calls during periods of sudden and heavy pressure, but if the hon. Member will let me have particulars of any frequent long delays which he has experienced I will be glad to look into the matter.