HC Deb 11 June 1947 vol 438 c118W
89. Sir W. Smithers

asked the Postmaster-General how many errors and omissions occur in the telephone directory issued in March; and what redress private individuals and business firms have for losses sustained by these errors and omissions.

Mr. Wilfred Paling

Four omissions and 27 other errors have come to notice among the 180,000 entries in the March issue of the London Telephone Directory. There were, however, about 16,000 alterations, additions, and deletions received after preparation of the "copy" of the Directory for the printers. There are always amendments of this sort, but the number was materially increased on this occasion owing to the heavy delay in the printing programme caused by the fuel crisis. The Post Office does not accept liability for any consequential losses which may result from Directory errors, but it takes steps to minimize the effect of these errors as far as practicable. For example, it provides printed "errata" postcards which the subscriber can send free of charge to his correspondents.