HC Deb 03 December 1931 vol 260 c1274W

asked the Postmaster-General whether, in view of the dissatisfaction which is being expressed with the working of the automatic telephone exchanges throughout the country, he will consider the introduction of a system for recording the number of verbal complaints in addition to written complaints made in respect of each exchange?


I have no evidence of any general dissatisfaction with the working of automatic telephone exchanges throughout the country. Records are made of oral complaints and inquiries, but the labour and cost of analysis and tabulation would, I am advised, be disproportionate to any value the statistics might possess.