HC Deb 01 March 1926 vol 192 cc1039-40W

asked the Minister of Pensions how many complaints were received during each month of last year and January of this year respectively at Acton regarding delay or difficulty in the payment of pensions?


I regret that the records of the Ministry do not permit of the figures requested by the hon. Member being given month by month, but during the year ended 31st December last 14,797 complaints of delay in payment were received in Pension Issue Office, Acton. The actual number of errors in Pension Issue Office was, however, very small, the delay in the great bulk of these cases being mainly due to some fault on the part of the pensioner, such as failure to furnish the life certificate. It should be borne in mind that the aggregate number of issues during the year was nearly £2,000,000, representing 50,000,000 separate payments.