HC Deb 12 February 1920 vol 125 cc250-1W

asked the Post master General whether he is aware that dissatisfaction still continues in Cardiff at the telephone service which is being given; whether this service is largely due to the overloading of operators in the Cardiff trunk exchange; whether he is aware that on the 15th January an operator was compelled to work from 9.30 a.m. until 8 p.m. and could only get a ten minutes' grace relief after difficulty; whether he is aware that operators on clerical duties are being compelled to perform overtime, with the result that they are working in some cases from 9 a.m. until 8 p.m.; that on the 27th January one operator was compelled to work eight Swansea lines from 2.30 until 5 p.m., with 20 minutes delay; that on the 28th January seven Bristol trunk lines, four Bristol local lines, three Gloucester lines, and three Evesham lines were worked by one operator from 1.35 to 2.15 p.m.; that after 6 p.m. all local lines are concentratd in the local exchange under the charge of three operators, who are called upon to work nine and ten lines, respectively, and that learners in the telephone school have been put on positions in the local exchange with only two or three weeks' training; and whether, having regard to the effects which this overloading is having upon the health of the staff, as well as upon the efficiency of the service, he will do everything possible to expedite his promised inquiry and to secure an improvement in the local working.


I am making enquiries and will communicate with the hon. Member.