§ Lord Balfour of Inchryeasked Her Majesty's Government:
Whether they are aware of the large number of complaints of undue delay in obtaining replies from British Telecom, London South Central Area, and whether they will urge them to improve their administration so as to ensure that letters written are acknowledged and replied to within a reasonable period of time.
§ The Chancellor of the Duchy of Lancaster (Lord Cockfield)Matters connected with day-to-day administration are the responsibility of the board of British Telecom. However, the noble Lord's comments have been made known to them.