Central Office of Information: Targets 2004–05

HL Deb 02 November 2004 vol 666 cc5-6WS

Lord Bassam of Brighton

The targets set for the Central Office of Information for the 2004–05 financial year are:

Financial

To break even on an accruals basis.

Efficiency

To achieve a unit cost reduction of 2.5 per cent

Quality

For the customer satisfaction system:

• To achieve a customer satisfaction score of 8.25 out of 10;
• To achieve 96 per cent of customer satisfaction scores of six or higher;
• To achieve a response rate of 62 per cent.