HL Deb 19 April 2004 vol 660 cc5-6WS
Lord McIntosh of Haringey

My right honourable friend the Chief Secretary to the Treasury (Mr Paul Boateng) has made the following Written Ministerial Statement.

Savings

The agency will facilitate at least £300 million value for money improvements for the public sector in 2004–05.

Customer satisfaction

The agency will continue to achieve levels of customer satisfaction above 90 per cent as a headline figure and will demonstrate continuing improvements in customer satisfaction though other measures.

ROCE

The agency will make a return on capital employed of 6.5 per cent.

Efficiency

The agency will reduce by 5 per cent the ratio of internal costs over value-for-money improvements with the outturn for the same ratio in 2003–04 (excluding any new business, e.g. WDS)

A copy of the agency's business plan for 2004–05 can be found on its website www.ogcbuyingsolutions.gov.uk.