§ Mr. TynanTo ask the Secretary of State for Trade and Industry what steps she is taking to improve the productivity of the call-centre industry in the UK. [161222]
§ Ms HewittCall centres are used for a wide variety of roles across a broad range of commercial and industrial sectors and the public sector. In the light of this my Department has commissioned research to improve our understanding of the industry and the key factors contributing to its relative competitiveness. The study will help to identify whether there are any actions that can be taken by the industry or Government to address any constraints impacting on its productivity. We expect to publish a report on the study in April.