§ Baroness Hilton of Eggardonasked Her Majesty's Government:
When they intend to publish the Children and Family Court Advisory and Support Service's corporate plan for 2003–06. [HL2482]
§ The Lord Chancellor (Lord Irvine of Lairg)The Children and Family Court Advisory and Support Service (CAFCASS) has published its corporate plan for 2003 to 2006. The plan set out CAFCASS's key performance targets that I have set for CAFCASS in 2003–04. These targets are set out below:
- In public law no less than 80 per cent of cases should be allocated within 7 days.
- In private law cases at least 95 per cent of requests in the month should be allocated 10 weeks before the filing date.
- Carry out during 2003–04 a customer satisfaction survey to inform the development of a service improvement action plan.
- All new recruits to have received induction training within 16 weeks of joining.
- Sickness absence rate of no higher than 5 per cent (equivalent to 12 days per person per annum).
- Manage our funding to live within, subject to a 1 per cent tolerance limit, our resource allocation.
- During 2003–04 develop a demonstrably robust methodology for calculating unit costs and assess the baseline position, to inform specific key performance indicators from 2004–05.
Copies of the corporate plan have been placed in the Libraries of both Houses. Further copies of the corporate plan may be obtained from CAFCASS.