HC Deb 28 October 2002 vol 391 cc535-6W
Mr. Waterson

To ask the Secretary of State for Trade and Industry what representations she has received about improper transfer of energy accounts by npower; and if she will make a statement. [75898]

Ms Hewitt

I have received a number of representations about the erroneous transfer of gas and electricity supply by energy companies. Such transfers may arise from administrative or data problems or from sales malpractice. In January 2001, the Office of Gas and Electricity Markets (OFGEM), which regulates the sales activities of energy suppliers, imposed undertakings on npower following a rise in marketing complaints. These undertakings were lifted in April 2002 after npower met objectives agreed with OFGEM. OFGEM continues to monitor npower and other suppliers, and can investigate any company that appears to have breached the terms of its supply licence.