§ Mr. BercowTo ask the Secretary of State for Trade and Industry which of the services of her Department have not been reviewed under the Better Quality Services Initiative; and when they will be reviewed. [50319]
§ Ms HewittThe Department has been reviewing its services under the Better Quality Services programme for some time (see Trade and Industry—The Government's Expenditure Plans 2001–02 to 2003–04), and building on this work, my Department has recently undertaken a review of its role, priorities and structure, and a review of its business support. As a result of these reviews, from 2 April 2002, a new structure has been put in place that is designed to help facilitate change and help the Department become more customer-focused. Tools and techniques from BQS will now be included in the Department's change management programme as part of improving customer focus and the effectiveness and value for money of service delivery. The Department is continuing its reviews of its agencies in line with BQS principles.