§ Mr. BreedTo ask the Secretary of State for Trade and Industry how many complaints were registered against her Department and its predecessor departments in(a) 1990 to 1996 and (b) 1997 to 2002; how many are current; and what proportion were (i) taken up and (ii) upheld by the Parliamentary Commissioner for Administration in those periods. [51225]
§ Ms Hewitt[holding answer 19 April 2002]: Information concerning the number of complaints received by the Department is not held centrally and could be provided only at disproportionate cost. The Department and its Agencies have published complaints procedures that are available to the public either from headquarters offices or from the respective websites. The Departments' complaints procedure can be found at http://www2.dti.gov.uk/ complaints/default.htm
300WIn respect of the number of complaints taken up and upheld by the Parliamentary Commissioner for Administration (Parliamentary Ombudsman) I refer the hon. Member to the information contained in the Parliamentary Ombudsman's annual reports covering the periods specified. Copies of the annual reports specified are available in the Library of the House and for annual reports from 1997–98 on the Parliamentary Ombudsman's website at: www.ombudsman.org.uk/pca/document/part01/ index.htm.