HC Deb 12 June 2000 vol 351 cc466-7W
Dr. Marek

To ask the Secretary of State for Trade and Industry what assessment he has made of the impact on the level of service to residential telephone subscribers of the operation of call centres. [124813]

Ms Hewitt

[holding answer 7 June 2000]The Department has not made an assessment of the quality or level of services provided by the very large number of call centres in the UK.

This is a matter for individual call centres businesses.

The call centre industry is a relatively new one. The Trade Association for this industry—the Call Centres Association—is working now with its members to establish standards of service and operation.