§ Lord Lester of Herne Hillasked Her Majesty's Government:
Further to the Written Answer by the Lord Bassam of Brighton on 30 November (WA 35), in what respects did Financial Times Management Services Ltd conclude that the Immigration and Nationality Directorate does not yet meet the Investors in People Standard. [HL194]
§ The Parliamentary Under-Secretary of State, Home Office (Lord Bassam of Brighton)The report from Financial Times Management Services Ltd concluded that most indicators are partially but not fully met by the Immigration and Nationality Directorate (IND) at the present time. The main areas for improvement are: the communication of clear vision and direction to 15WA staff; clearer business objectives and strategies to achieve them, including a properly resourced training and development plan; and an evaluation system to measure the contribution of the investment in training and development to the achievement of IND objectives. Plans have been prepared to address the areas identified by the report and action is being taken.