HC Deb 30 November 1976 vol 921 c104W
58. Mr. Bryan Davies

asked the Secretary of State for Social Services whether he will ensure that local officers of the Department of Social Services identify themselves personally in telephone conversations with social security claimants when asked to do so.

Mr. Deakins

Several officers may be involved in processing a claim and officers change duties frequently, so it would be misleading to the public if an officer became linked with a particular claim. There is also the possibility that some claimants may subject officers and their families to harassment. In these circumstances, although officers are encouraged to give their names when requested, they are not required to do so.